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Problem Cause Solution
The proof sheet will not print. The memory card might have
been removed before the
device could print the page.
Reinsert the card and reprint
the proof sheet.
You might have inserted more
than one memory card.
Only one card slot can be
occupied for the device to
detect JPEG files. Verify that
only one card is inserted.
One or more print cartridges
might be low.
Replace any low print
cartridges. See
Changing a
print cartridge.
Proof sheet not scanning
Use the table in this section to solve problems with proof-sheet scanning.
Problem Cause Solution
The proof sheet will not scan
correctly.
The flatbed scanner glass
might be dirty.
Clean the flatbed scanner
glass. See
To clean the
scanner glass.
The automatic document
feeder (ADF) might be loaded.
Remove any media from the
ADF.
The scanner might not be able
to read the photo selections.
This feature has been
optimized and tested for use
with Genuine HP Toner
Supplies (variations in color
shading can impact the
performance of this feature).
Verify that you have colored
the bubbles darkly enough for
the scanner to read.
The proof sheet might be
loaded incorrectly.
On the flatbed scanner, place
the original document face-
down with the upper-left corner
of the document at the lower-
right corner of the glass.
The device will not scan a proof
sheet from the ADF.
Issues with photo printing
Use the table in this section to solve problems with photo printing.
ENWW Memory card problems 265