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Problem Cause Solution
Print is skewed. The media input tray might be
overloaded.
Remove some of the media
from the input tray.
The media guides might be
incorrectly set, broken, or
missing.
Verify that the guides are not
adjusted too tightly or too
loosely against the paper.
Check for broken or missing
guides, and replace them if
necessary.
The media might not meet
HP specifications.
Use media that meets
HP specifications. See
Media
specifications.
Pages are curled or wrinkled. The media might not meet
HP specifications.
Use media that meets
HP specifications. See
Media
specifications.
The paper path might be
affecting the pages.
Open the straight-through
output door on the back of the
printer and use this paper path.
The media is not stored
properly.
When possible, store media in
its sealed ream at room
temperature.
The media has been in the
input tray too long.
Turn over the stack of media in
the tray or rotate the media
180° in the paper tray.
262 Chapter 14 Troubleshooting ENWW