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Control panel message Description Recommended action
Photo Job Pending Second photo job was started prior to
completion of first job.
No action required. Message will cease
when first job completes.
Photos Not Found An image has been selected that has
been deleted.
The image checked on the bubble sheet
has been deleted.
Memory card has been removed from
the memory slot.
Reinsert the card and reselect the image.
Proof Sheet Flatbed Only A document is in the ADF. Remove the document from the ADF
and verify that the proof sheet is properly
positioned on the scanner.
ProofSheet Error Not Readable The proof sheet cannot be read because
the bubbles have not been completely
filled, the proof sheet is wrinkled, the
page is skewed on the scanner, or the
proof sheet is face up. This feature has
been optimized and tested for use with
Genuine HP Toner Supplies (variations
in color shading can impact the
performance of this feature).
Verify that the proof sheet bubbles are
completely filled. Verify that the proof
sheet is face down and properly
positioned in the lower right corner.
Scanner reserved for PC scan A computer is using the device to create
a scan.
Wait until the computer scan has
finished, or cancel the scan from the
computer software, or press C
ANCEL
.
Scanning error Cannot connect The device cannot transmit scan
information to a computer.
Verify that the connection cable is not
loose or damaged. Replace the cable if
necessary, and try the scan again.
Select at least one image You might not have selected any images
on the proof sheet.
Verify that you have marked the bubbles
underneath the images you want to print.
Select one image layout An image layout might not be selected
on the proof sheet.
Verify that you have marked one of the
bubbles corresponding to an image
layout.
Select one paper type A paper type might not be selected on
the proof sheet.
Verify that you have marked one of the
bubbles corresponding to a paper type.
Settings cleared The device has cleared job settings. Re-enter any appropriate job settings.
Unauthorized (color) A new supply has been installed that is
not made by HP. This message is
displayed until an HP supply is installed
or E
NTER
is pressed.
If you believe you purchased an
HP supply, please call the HP fraud
hotline at 1-877-219-3183. Service or
repairs required as a result of using non-
HP supplies is not covered under
HP warranty.
To continue printing, press E
NTER
. The
first pending job will be cancelled.
Unknown Memory Card Error There is an issue with either the memory
card or the device memory-card reader.
Reinsert the card. If the error persists,
insert a different card.
If the error persists, contact
HP Customer Care. See
Service and
support or the support flyer that came in
the device box.
Alert and warning messages (continued)
224 Chapter 14 Troubleshooting ENWW