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Problem Cause Solution
Print is light or faded.
The media might not meet
HP specifications.
Use media that meets
HP specifications. See
Media
specifications.
One or more print cartridges
might be low. If you are using
non-HP print cartridges, no
messages appear on the
device control panel or in the
HP Toolbox.
Replace any low print
cartridges. See
Changing a
print cartridge.
If none of the print cartridges or
the imaging drum is low or
empty, remove the print
cartridges one at a time and
inspect the toner roller in each
to see if the roller is damaged.
If so, replace the print cartridge.
The imaging drum might be low. Print the Supplies Status page
to check the remaining life. See
Supplies Status page. Replace
the imaging drum if it is low.
See
Changing the imaging
drum.
If the light printing is on the left
side of the page, the carousel
might be dislocated.
Contact your local HP Call
Center or HP Authorized
Dealer for service.
Toner specks appear.
The media might not meet
HP specifications.
Use media that meets
HP specifications. See
Media
specifications.
The paper path might need
cleaning.
Clean the paper path. See
Clean the paper path, or see
the HP Toolbox online Help.
236 Chapter 14 Troubleshooting ENWW