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Control panel message Description Recommended action
Canceled send. Clear document The C
ANCEL
button was pressed to
cancel the current job while pages were
feeding from the ADF tray. The cancel
process does not automatically clear the
ADF.
Remove the jammed item. See Media
jams occur in the automatic document
feeder (ADF). Then, clear the items in
the ADF tray and start over.
Card is not fully inserted The memory card has not been fully
inserted.
Verify that the memory card is inserted
completely.
Comm. error A fax communication error occurred
between the device and the sender or
receiver.
Allow the device to retry sending the fax.
Unplug the device telephone cord from
the wall, plug in a telephone, and try
making a call. Plug the device phone
cord into a jack for another phone line.
Try a different phone cord.
If the error persists, contact
HP Customer Care. See
Service and
support or the support flyer that came in
the device box.
Device error. [Enter] to cont. An internal error occurred in the device. Press E
NTER
to resume the job.
Device is busy. Try again later The device is currently in use. Wait for the device to finish the current
job.
Doc feeder jam Clear, Reload A piece of media is jammed in the ADF
tray.
Open the document release door, clear
the jam, close the document release
door, and reload the paper into the ADF
tray.
If the error persists, contact
HP Customer Care. See
Service and
support or the support flyer that came in
the device box.
Document feeder mispick. Reload Media in the ADF tray was not picked up. Remove the media from the ADF tray,
and then reload it.
If the error persists, contact
HP Customer Care. See
Service and
support or the support flyer that came in
the device box.
Engine error The device experienced an internal
communication error.
This is a warning message only. Job
output might be affected.
Fax delayed – send storage full Fax memory is full. Cancel the fax by pressing E
NTER
or
C
ANCEL
. Resend the fax. You might need
to send the fax in multiple sections if the
error occurs again.
Alert and warning messages (continued)
218 Chapter 14 Troubleshooting ENWW