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Problem Cause Solution
Faxes stop during sending. The fax machine to which you
are sending might be
malfunctioning.
Try sending to another fax
machine.
Your telephone line might not
be working.
Do one of the following:
● Turn up the volume on the
device, and then press
S
TART
F
AX
on the control
panel. If you hear a dial
tone, the telephone line is
working.
● Disconnect the device
from the jack in the wall,
and then connect a
telephone to the jack. Try
to make a telephone call to
verify that the telephone
line is working.
A communication error might
be interrupting the fax job.
Change the redial-on-
communication-error setting to
On (see
To change the redial-
on-communication-error option).
The device is receiving faxes
but is not sending them.
If your device is on a PBX
system, the PBX system might
be generating a dial tone that
the device cannot detect.
Disable the detect-dial-tone
setting. See
Changing the
detect-dial-tone setting.
A poor telephone connection
might exist.
Try again later.
The fax machine to which you
are sending might be
malfunctioning.
Try sending to another fax
machine.
Your telephone line might not
be working.
Do one of the following:
● Turn up the volume on the
device and press S
TART
F
AX
on the control panel. If
you hear a dial tone, the
telephone line is working.
● Disconnect the device
from the telephone jack
and connect a telephone.
Try to make a telephone
call to verify that the
telephone line is working.
Outgoing fax calls continue to
be dialed.
The device automatically
redials a fax number if the
redial options are set to On.
To stop the redials while the
device is dialing, press C
ANCEL
.
To cancel a pending fax job,
see
Canceling a fax job. See
Changing the redial settings to
change the redial setting.
260 Chapter 14 Troubleshooting ENWW