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Problem Cause Solution
Copies are blank.
The sealing tape might not
have been removed from the
print cartridges.
Remove the print cartridges
from the device, pull out the
sealing tape, and reinstall the
print cartridges.
The original might have been
loaded incorrectly.
In the ADF, load the original
with the narrow side forward
and the side to be scanned
facing up.
On the flatbed scanner, make
sure that the original document
is placed face-down with the
upper-left corner of the
document at the lower-right
corner of the glass.
The media might not meet
HP specifications.
Use media that meets
HP specifications. See
Media
specifications.
One or more print cartridges
might be low.
Replace any low print
cartridges. See
Changing a
print cartridge.
The wrong original was copied. The ADF might be loaded. Make sure that the ADF is
empty.
Copies are reduced in size.
The device software settings
might be set to reduce the
scanned image.
See the HP Toolbox Help for
more information about
changing the settings.
ENWW Copy problems 255