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Problem Cause Solution
Part of the image did not scan. The original might have been
loaded incorrectly.
Use the media guides when
you load the originals into the
ADF. See
To load originals into
the automatic document feeder
(ADF).
A colored background might be
causing images in the
foreground to blend into the
background.
Try adjusting the settings
before you scan the original or
enhancing the image after you
scan the original. See
Scanner
resolution and color.
The original is longer than 381
mm (15 inches).
The maximum scannable
length is 381 mm (15 inches)
when you use the automatic
document feeder (ADF) input
tray. If the page exceeds the
maximum length, the scanner
stops. (Copies can be longer.)
CAUTION
Do not try to pull the original
from the ADF; you might
damage the scanner or your
original. See
Media jams occur
in the automatic document
feeder (ADF).
The original is too small. The minimum size that the
flatbed scanner supports is 25
by 25 mm (1 by 1 inches). The
minimum size that the ADF
supports is 127 by 127 mm (5
by 5 inches). The original might
be jammed. See
Media jams
occur in the automatic
document feeder (ADF).
The media size is incorrect. In Scan settings, make sure
that the input media size is
large enough for the document
that you are scanning. See
Scanner resolution and color.
248 Chapter 14 Troubleshooting ENWW