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Problem Cause Solution
Incoming fax calls are not
being answered by the device.
A voice-messaging service
might be interfering with the
device as it attempts to answer
calls.
Do one of the following:
● Disable the messaging
service.
● Get a telephone line that is
dedicated to fax calls.
● Set the device answer
mode to Manual. In
manual mode, you must
start the fax-receive
process yourself. See
Setting the answer mode
for more information.
● Leave the device set to
automatic mode and lower
the rings-to-answer setting
for the device to a number
less than the rings-to-
answer setting for the
voice mail (see
Changing
the rings-to-answer
setting). The device will
answer all incoming calls.
The device might be out of
paper and the memory is full.
Refill the media input tray.
Press E
NTER
. The device prints
all of the faxes it has saved in
memory and then resumes
answering fax calls.
Faxes are not printing. The media input tray is empty. Load media. Any faxes that are
received while the input tray is
empty are stored in memory
and will print after the tray has
been refilled.
The receive-to-PC option might
be selected, and faxes are
being received by the computer.
Check to determine whether
the computer is receiving
faxes. See
Receiving faxes to
your computer.
Faxes are printing on two
pages instead of one.
The autoreduction setting might
not be set correctly.
Turn on the autoreduction
setting. See
Changing
autoreduction settings for
incoming faxes.
The incoming faxes might have
been sent on larger media.
Adjust the autoreduction setting
to allow larger pages to be
printed on one page. See
Changing autoreduction
settings for incoming faxes.
258 Chapter 14 Troubleshooting ENWW