Filter
Top Products
Control panel message Description Recommended action
Fax memory full Canceling send During the fax job, the memory filled. All
pages of the fax have to be in memory
for a fax job to work correctly. Only the
pages that fit into memory were sent.
Print all received faxes or wait until all
pending faxes are sent.
Ask the sender to send the fax again.
Cancel all fax jobs or clear the faxes
from memory. See
Deleting faxes from
memory.
Fax recv. error An error occurred while trying to receive
a fax.
Ask the sender to resend the fax.
Try faxing back to the sender or another
fax machine.
Check for a dial tone on the phone line
by pressing S
TART
F
AX
.
Check that the telephone cord is
securely connected by unplugging and
replugging the cord.
Make sure that you are using the
telephone cord that came with the device.
Make sure that the phone is working by
disconnecting the device, plugging in a
telephone to the phone line, and making
a voice call.
Turn off error-correction mode (ECM),
and turn off V.34. Ask the sender to
resend the fax. See
Setting the fax-error-
correction mode or Changing the V.34
setting.
Connect the device to a different phone
line.
If the error persists, contact
HP Customer Care. See
Service and
support or the support flyer that came in
the device box.
Alert and warning messages (continued)
220 Chapter 14 Troubleshooting ENWW