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Fax problems
This section helps you identify and resolve fax problems.
Problems receiving faxes
Use the table in this section to solve problems that might occur when receiving faxes.
Note
You must use the fax cord that came with the device in order to ensure that the device
functions correctly.
Problem Cause Solution
The device cannot receive
faxes from an extension
telephone.
The extension-telephone
setting might be disabled.
See Making an extension
telephone available to receive
faxes for instructions about
changing this setting.
The fax cord might not be
securely connected.
Verify that the fax cord is
securely connected between
the telephone jack and the
device (or another device that
is connected to the device).
Press 1-2-3 in sequence (tone-
dial mode only), wait for three
seconds, and then hang up.
The device dialing mode might
be incorrectly set, or the
extension phone might be
incorrectly set.
Verify that the device dialing
mode is set to Tone. See
Selecting tone-dialing or pulse-
dialing mode. Verify that the
extension phone is set up for
tone dialing as well.
256 Chapter 14 Troubleshooting ENWW