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Problem Cause Solution
Received faxes are too light or
are printing only on half of the
page.
The device ran out of toner
while printing a fax.
The device stores the most
recently printed faxes. (The
amount of memory that is
available determines the actual
number of faxes stored for
reprinting.) As soon as
possible, replace the print
cartridge, and then reprint the
fax. See
Reprinting a fax.
The fax that was sent was too
light.
Contact the sender and have
the sender resend the fax after
altering the settings.
Problems sending faxes
Use the information in this table to solve problems that might occur when sending faxes.
Problem Cause Solution
The document stops feeding in
the middle of faxing.
The maximum length of a page
that you can load is 381 mm
(15 inches). Faxing of a longer
page stops at 381 mm (15
inches).
Print the document on shorter
media.
If no jam exists and less than
one minute has elapsed, wait a
moment before pressing
C
ANCEL
. If a jam exists, see
Clearing jams. Then, resend
the job.
If the item is too small, it can
jam inside the automatic
document feeder (ADF).
Use the flatbed scanner. The
minimum page size for the ADF
is 127 by 127 mm (5 by 5
inches).
If a jam exists, see
Clearing
jams. Then, resend the job.
ENWW Fax problems 259