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Problem Cause Solution
Dropouts appear. A single sheet of print media
might be defective.
Try reprinting the job.
The moisture content of the
paper is uneven or the paper
has moist spots on its surface.
Try different paper, such as
high-quality paper that is
intended for color laser
printers. See
Media
specifications.
The paper lot is flawed. The
manufacturing processes can
cause some areas to reject
toner.
Try different paper, such as
high-quality paper that is
intended for color laser
printers. See
Media
specifications.
The imaging drum might be
defective.
Replace the imaging drum. See
Changing the imaging drum.
If the error persists, contact
HP Customer Care. See
Service and support or the
support flyer that came in the
device box.
Vertical streaks or bands
appear on the page.
One or more print cartridges
might be low or defective. If
you are using non-HP print
cartridges, no messages
appear on the device control
panel or in the HP Toolbox.
Replace any low print
cartridges. See
Changing a
print cartridge.
The imaging drum might be low. Replace the imaging drum. See
Changing the imaging drum.
The amount of background
toner shading becomes
unacceptable.
The media might not meet
HP specifications.
Use a different paper with a
lighter basis weight. See
Media
specifications.
Very dry (low humidity)
conditions can increase the
amount of background shading.
Check the device environment.
One or more print cartridges
might be low. If you are using
non-HP print cartridges, no
messages appear on the
device control panel or in the
HP Toolbox.
Replace any low print
cartridges. See
Changing a
print cartridge.
The imaging drum might be low. Replace the imaging drum. See
Changing the imaging drum.
ENWW Print problems 237