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Control panel message Description Recommended action
No fax answer. Canceled send Attempts to redial a fax number failed, or
the “Redial-no answer” option was
turned off.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct
fax number.
Check that the redial option is enabled.
Unplug the telephone cord from both the
device and the wall and replug the cord.
Unplug the device telephone cord from
the wall, plug in a telephone, and try
making a voice call.
Plug the device phone cord into a jack
for another phone line.
If the error persists, contact
HP Customer Care. See
Service and
support or the support flyer that came in
the device box.
No fax detected The device answered the incoming call
but did not detect that a fax machine
was calling.
Allow the device to retry receiving the fax.
Try a different phone cord.
Plug the device phone cord into a jack
for another phone line.
If the error persists, contact
HP Customer Care. See
Service and
support or the support flyer that came in
the device box.
No paper pickup [Enter] to cont. The print engine has failed to pick up a
piece of media.
In tray 1, verify that the media was
inserted far enough into the tray. In
optional tray 2, verify that the paper-
length guide is in the correct position for
the media size that you are using.
Reload the media in the input tray and
press E
NTER
to continue the job.
If the error persists, contact
HP Customer Care. See
Service and
support or the support flyer that came in
the device box.
No Proof Sheet Found The proof sheet is not on the scanner, is
in the wrong position, or is face up.
Verify that the proof sheet is in the
scanner and is properly positioned, face
down in the lower right corner.
Only 1 memory card at a time More than one memory card has been
inserted.
Remove all but one memory card.
Page too complex [Enter] to cont. The device could not print the current
page because of its complexity.
Press E
NTER
to clear the message.
Allow the device to finish the job, or
press C
ANCEL
to cancel the job.
Paper jam in (area) The device has detected a jam in one of
the following areas: tray 1, optional
tray 2, the registration area, or the fuser.
Clear the jam from the area indicated on
the device control panel, and then press
E
NTER
. See Clearing jams.
Alert and warning messages (continued)
ENWW Control panel messages 223