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Media-handling problems
Use only media that meets HP specifications. For paper specifications for this printer, see Supported
media weights and sizes.
For media ordering information, see
Supplies and accessories.
Multiple sheets
Table 8-1 Printer feeds multiple sheets
Cause and solution
Cause Solution
The input tray is overfilled. Remove excess media from the input tray.
Print media is sticking together. Remove media, flex it, rotate it 180 degrees or flip it over, and
then reload it into the tray.
NOTE Do not fan media. Fanning can cause static
electricity, which can cause media to stick together.
Media does not meet the specifications for this printer. Use only media that meets HP media specifications for this
printer. See
Supported media weights and sizes.
Trays are not properly adjusted. Make sure that the rear media-length guide indicates the
length of media being used.
Incorrect page size
Table 8-2 Printer feeds incorrect page size
Cause and solution
Cause
Solution
The correct size media is not loaded in the input tray. Load the correct size media in the input tray.
The correct size media is not selected in the software
application or printer driver.
Confirm that the settings in the application and printer driver
are appropriate, because the application settings override the
printer driver and control panel settings, and the printer driver
settings override the control panel settings. For more
information, see
Printer drivers or Printer drivers for Macintosh
computers.
The correct size media for Tray 1 is not selected in the printer
control panel.
From the control panel, select the correct size media for Tray
1.
The media size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the media size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the rear and width media guides are touching the
paper.
194 Chapter 8 Problem solving ENWW