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Envelope printing error
Table 8-7 Envelopes jam or will not feed in the printer
Cause and solution
Cause
Solution
Envelopes are loaded in an unsupported tray. Only Tray 1 can
feed envelopes.
Load envelopes into Tray 1.
Envelopes are curled or damaged. Try using different envelopes. Store envelopes in a controlled
environment.
Envelopes are sealing because the moisture content is too
high.
Try using different envelopes. Store envelopes in a controlled
environment.
Envelope orientation is incorrect. Verify that the envelope is loaded correctly. See Configuring
input trays.
This printer does not support the envelopes being used. See Supported media weights and sizes.
Tray 1 is configured for a size other than envelopes. Configure Tray 1 size for envelopes.
Output quality
Table 8-8 Output is curled or wrinkled
Cause and solution
Cause
Solution
Media does not meet the specifications for this printer. Use only media that meets the HP media specifications for this
printer. See
Supported media weights and sizes.
Media is damaged or in poor condition. Remove media from the input tray and load media that is in
good condition.
Printer is operating in an excessively humid environment. Verify that the printing environment is within humidity
specifications. See
Printer specifications.
You are printing large, solid-filled areas. Large, solid-filled areas can cause excessive curl. Try using a
different pattern.
Media used was not stored correctly and might have absorbed
moisture.
Remove media and replace it with media from a fresh,
unopened package.
Media has poorly cut edges. Remove media, flex it, rotate it 180 degrees or turn it over, and
then reload it into the input tray. Do not fan media. If the
problem persists, replace the media.
The specific media type was not configured for the tray or
selected in the software.
Configure the software for the media (see the software
documentation). Configure the tray for the media, see
Configuring input trays.
ENWW Media-handling problems 197