Filter
Top Products
Cause and solution
Cause Solution
The computer port is not configured or is not working properly. Run another peripheral connected to this port to verify that the
port is working properly.
The printer has not been correctly named for the network or for
a Macintosh computer.
Use the appropriate utility to name the printer on the network.
Printer not receiving data
Table 8-12 Printer is on, but is not receiving data
Cause and solution
Cause
Solution
The printer’s Ready indicator light is not lit. Press Stop to return the printer to the Ready state.
The top cover is not closed properly. Close the top cover firmly.
A printer message other than Ready appears on the printer
control panel.
See Control panel messages.
The interface cable is not correct for this configuration. Select the correct interface cable for your configuration. See
HP Jetdirect print servers, or USB configuration.
The interface cable is not securely connected to both the
printer and the computer.
Disconnect and reconnect the interface cable. For Jetdirect
network connections, verify that the Link LED is on. The Link
LED indicates that a proper network connection is established.
The printer is not configured correctly. See Changing printer control panel configuration settings for
configuration information.
The interface configurations on the printer’s configuration page
do not match the configurations on the host computer.
Configure the printer to match the computer configuration.
The computer is not working properly. Try using an application that you know works properly to check
the computer, or, in MS-DOS, type Dir>Prn at the DOS prompt.
The computer port that the printer is connected to is not
configured or is not working properly.
Run another peripheral connected to this port to verify that the
port is working properly.
The printer has not been correctly named for the network or
Macintosh computer.
Use the appropriate utility to name the printer on the network.
Printer selection
Table 8-13 Unable to select the printer from the computer
Cause and solution
Cause
Solution
If you are using a switch box, the printer might not be selected
for the computer.
Select the correct printer through the switch box.
The printer’s Ready indicator light is not lit. Press Stop to return the printer to the Ready state.
A printer message other than Ready appears on the printer
control panel.
See Control panel messages.
Table 8-11 Printer is on, but nothing prints (continued)
200 Chapter 8 Problem solving ENWW