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Incorrect tray
Table 8-3 Printer pulls from incorrect tray
Cause and solution
Cause
Solution
You are using a driver for a different printer. For more
information, see
Printer drivers or Printer drivers for Macintosh
computers.
Use a driver for this printer.
The specified tray is empty. Load media in the specified tray.
Tray behavior for the requested tray is set to FIRST in the
SYSTEM SETUP submenu of the CONFIGURE DEVICE
menu.
Change the setting to EXCLUSIVELY.
The media size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the media size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the guides are touching the paper.
Automatic feed error
Table 8-4 Media does not feed automatically
Cause and solution
Cause
Solution
Manual feed is selected in the software application. Load Tray 1 with media, or, if the media is loaded, press .
The correct size media is not loaded. Load the correct size media.
The input tray is empty. Load media into the input tray.
Media from a previous jam has not been completely removed. Open the printer and remove any media in the paper path.
Closely inspect the fuser area for jams. See
Paper jams.
The media size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the media size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the rear and width media guides are touching the
paper.
Tray 2 or optional Tray 3 feed error
Table 8-5 Media does not feed from Tray 2 or optional Tray 3
Cause and solution
Cause
Solution
Manual feed is selected in the software application. Load Tray 1 with media, or, if the media is loaded, press .
The correct size media is not loaded. Load the correct size media.
The input tray is empty. Load media in the input tray.
ENWW Media-handling problems 195