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Duplexing error
Table 8-9 Printer will not duplex or duplexes incorrectly
Cause and solution
Cause
Solution
You are trying to duplex on unsupported media. Verify that the media is supported for duplex printing. See
Supported media weights and sizes.
The printer driver is not set up for duplex printing. Set up the printer driver to enable duplex printing.
The first page is printing on the back of preprinted forms or
letterhead.
Load preprinted forms and letterhead in Tray 1 with the
letterhead or printed side up and the bottom of the page
feeding into the printer. For Tray 2 and optional Tray 3, load
these media printed side down with the top of the page toward
the back of the printer.
198 Chapter 8 Problem solving ENWW