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Troubleshooting common Macintosh problems
This section lists problems that can occur when using Mac OS 9.x or Mac OS X.
Solving problems with Mac OS X.
Table 8-25 Problems with Mac OS X
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause Solution
The printer software might not have been installed or was installed
incorrectly.
Make sure that the printer PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj, where <lang> is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/<lang>.lproj,
where <lang> is the two-letter language code for the language that
you are using. Reinstall the software. See the getting started guide
for instructions.
The printer name, IP address, or Bonjour host name does not appear in the printer list in the Print Center or Printer Setup Utility.
Cause Solution
The printer might not be ready. Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The wrong connection type might be selected. Make sure that USB, IP Printing, or Bonjour is selected, depending
on the type of connection that exists between the printer and the
computer.
The wrong printer name, IP address, or Bonjour host name is being
used.
Print a configuration page in order to check the printer name, IP
address, or Bonjour host name. Verify that the name, IP address, or
Bonjour host name on the configuration page matches the printer
name, IP address, or Bonjour host name in the Print Center or Printer
Setup Utility.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.
The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause
Solution
The printer might not be ready. Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The printer software might not have been installed or was installed
incorrectly.
Make sure that the printer PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj, where <lang> is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the getting started guide for instructions.
ENWW Troubleshooting common Macintosh problems 207