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Color printing problems
Printout color error
Table 8-26 Printing black instead of color
Cause and solution
Cause Solution
Color mode is not selected in the software application or
printer driver.
Select Color mode instead of grayscale or monochrome mode
in the software application or printer driver, see
Printer
information pages to learn how to print a configuration page.
The correct printer driver is not selected in your software
application.
Select the correct printer driver.
No color appears on the configuration page. Consult your service representative.
The control-panel setting for COLOR SUPPLY OUT is set to
AUTOCONTINUE BLACK, and one of the color print
cartridges is out. The printer continues to print in black only.
Replace the color print cartridge.
The control-panel setting for Restrict Color is set to DISABLE
COLOR, or it is set to COLOR IF ALLOWED and you do not
have permission to print in color.
Change the control-panel setting to ENABLE COLOR.
Incorrect shade
Table 8-27 Incorrect shade
Cause and solution
Cause
Solution
The media does not meet the specifications for this printer. For information on media specifications, see Supported media
weights and sizes
You are operating the printer in excessively humid conditions. Verify that the printer’s environment is within humidity
specifications. See
Environmental specifications.
NOTE For more information about color quality
problems, see
Print quality troubleshooting.
Missing color
Table 8-28 Missing color
Cause and solution
Cause
Solution
Defective HP print cartridge. Replace the cartridge.
A non-HP cartridge might be installed. Ensure that you are using a genuine HP print cartridge.
210 Chapter 8 Problem solving ENWW