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Cradle is plugged into
a live outlet, battery
pack is inserted, but
RED LED is OFF and
no other LEDs are on,
or all LEDs are off.
Battery pack is not making contact
with charging terminals in the battery
well.
Faulty battery pack.
New battery pack, same result.
Push battery pack in firmly. Do not “slam” the battery
pack into the battery well.
Replace battery pack.
Contact Technical Assistance (page 15-1) for
replacement options.
When you first put a
fully charged battery
pack in the battery well,
the RED LED comes
on, indicating the
battery pack is
charging.
During the first few minutes, the
charger checks the battery pack for
correct voltage and charge state.
During this time the LED is RED and
is continuously ON. After charging is
complete, the LED is GREEN.
There is nothing wrong with the battery pack or
charging pocket.
LED is flashing RED at
any station. LED is
flashing RED at any
station.
Current could not be sourced through
the battery pack due to age,
exhaustion or damage to the cell(s).
Or
The battery pack does not
communicate with the charger.
Contact Honeywell for battery pack replacement
options.
The charger’s timeout period has
expired.
Make sure that the battery pack temperature is
within specification and retry charging. If problem
repeats, contact Honeywell for battery pack
replacement options.
Solid YELLOW LED
when battery pack is
inserted in the cradle.
The battery pack is too hot or too
cold to charge.
Remove battery pack from the cradle and allow it to
adjust to room temperature.
If the battery pack is left in the cradle, it will cool
down or warm to a temperature upon which the
cradle will begin the charge cycle. However,
depending on the temperature of the MX9 battery, it
may take 2-3 hours to adjust. The battery pack can
cool down faster if the battery is not in the battery
well.
MX9 docked in cradle
but cannot work with
accessory cables
connected to cradle.
MX9 not fully seated in cradle
Foreign objects inside docking bay or
cable connectors
Reseat the MX9 fully into the docking bay.
Remove the foreign objects and reseat the MX9 into
the docking bay.
MX9 docked in cradle
but Docked LED does
not light up.
MX9 not fully docked.
Power supply not connected.
Check the docking bay is clear of foreign objects and
reseat the MX9 fully into the docking bay.
Check that power is applied to the Power Jack at the
rear of the MX9 Desktop Cradle.
Issue Cause Solution