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Startup Help
Issue:
Can’t change the date/time or adjust the volume.
Solution:
AppLock is installed and may be running in User Mode on the MX9. AppLock user mode restricts access to the control pan-
els.
Issue:
Touch screen is not accepting stylus taps or needs recalibration.
Solution:
Press Ctrl+Esc to force the Start Menu to appear. Use the tab, backtab and arrow keys to move the cursor from element to
element. Press Enter to open folders or start a program e.g., Registry panel Warmboot button.
Issue:
MX9 seems to lockup as soon as it is rebooted.
Solution:
There may be slight delays while the wireless client connects to the network, authorization for voice-enabled applications
complete, and Bluetooth relationships establish or re-establish.
When the desktop appears or an application begins, the MX9 is ready for use.
Issue:
New MX9 main batteries don't last more than a few hours.
Solution:
New batteries must be fully charged prior to first use. Li-Ion batteries (like all batteries) gradually lose their capacity over
time (in a linear fashion) and never just stop working. This is important to remember – the MX9 is always ‘on’ even when in
the Suspend state and draws battery power at all times.
Issue:
Keep losing ActiveSync connection between my host computer and the MX9.
Solution:
Disconnect the USB cable from the host, wait 1-2 seconds and reconnect the cable. The MX9 should not enter Suspend as
long as an ActiveSync session is running.