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2-34 Service Manual
5016-001
Service Checks
Note: Anytime the controller board is replaced, the Configuration ID
must be reset in NVRAM on the new controller board. Go to
“Setting Configuration ID” on page 3-20.
Review the following information before performing any service
checks.
• Paper feed Problems (especially paper jams): Go to “Viewing
the Error Log” on page 3-22 and check the printer error log for
indications of repetitive entries that help to isolate a problem to
a particular area of the printer or option.
• Print Quality Problems: Go to “Print Quality Test Pages” on
page 3-9 and print a test page to help diagnose problems
before changing any settings or working on the printer.
• Use the resident diagnostic tests to help isolate a problem
before taking the printer apart or removing any options.