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2-58 Service Manual
5016-001
High Voltage Leakage Detect Service Check
Error Code 992.
This error code displays when leakage is detected in the print
cartridge, high voltage contacts (grid blocks 1 and 2) or HVPS.
Note:
• This symptom may require replacement of one or more
customer replaceable units, designated as supplies or
maintenance items, which are the responsibility of the
customer. With the customer’s permission, if available, try new
print cartridges.
• Before proceeding with this service check, turn the printer off,
wait a few minutes and turn the printer back on. If the error
remains, proceed with the remainder of this service check.
CAUTION: Be sure not to leave the print cartridges exposed to light
for more than 10 minutes without covering or returning the print
cartridges to the printer. Do not handle the cartridge by the shutter or
touch the photoconductor.
FRU Action
1 Print Cartridge Open the cartridge cover and remove the cartridge
in the top position of the carriage assembly. Try a
new cartridge and the printer again. Verify that a
992 error check continues to display, for the
cartridge replaced.
• If it is not the same cartridge, try a new cartridge
for each time the 992 error code displays, until
you find the failing cartridge.
• If the new cartridge still fails, continue to the
next step.