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3-2 Service Manual
5016-001
Paper Jam 202 - (POR complete) Indicates media is jammed at the
exit sensor, or the coating roll is missing from the fuser assembly.
• Open the fuser cover to access the area of the paper jam.
• Be sure the coating roll is installed, not contaminated and
operating correctly. Replace if necessary. Check for pieces of
paper or other debris in or around the paper exit sensor area of
the fuser.
• Check the paper exit roller, pinch roller 2 and the pinch roller
springs for signs of damage, contamination or broken parts.
• If media is jamming at, or over the paper exit sensor, a problem
may exist with the paper exit flag or spring. Go to the “Paper
Exit Sensor Service Check” on page 2-67.
Paper Jam 202 Duplex Installed - Go to the “Duplex Unit
Symptom Table” on page 2-29
Paper Jam 23X
• 230 Duplex - Indicates that media is jammed at the top of the
duplex unit. Open the top duplex door to access the jam.
• 231 Duplex - Indicates media is jammed at the rear/vertical area
of the duplex unit. Open the rear duplex door to access the jam.
• 232 Duplex - Indicates media is jammed at the bottom of the
duplex unit (paper reversing area, or paper re-feeding area).
Remove the duplex tray to access the jam.
• Paper Jam 24X - Indicates media is jammed in or around the
paper tray X (X= tray 1, 2 or 3) Open tray x to remove the jam.
• Paper Jam 250 - Indicates media is jammed in the multipurpose
tray. Open the front door to access the jam.