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2-70 Service Manual
5016-001
B Paper jam 201 displays indicating the registration roller in the
base printer is turning.
Note: This symptom may require replacement of one or more
customer replaceable units, designated as supplies or maintenance
items, which are the responsibility of the customer. With the
customer’s permission, if available, try a new ITM or fuser.
FRU Action
1 ITM Assembly If media is jamming at the ITM assembly, there
may be a problem with the ITM CRU assembly.
2 Fuser Assembly
Exit Sensor
(PHI 1)
HTT Cable
MSN Cable
Engine Board
If a replacement fuser assembly is not available,
remove the fuser and check for pieces of paper
stuck in the fuser, or other signs of
contamination that might cause a paper jam.
CAUTION: The fuser may be hot, use caution
before removing or servicing.
Go to the “Paper Exit Sensor Service Check”
on page 2-67 and check the paper exit sensor
(PHl 1).
• If a problem is found with the fuser and it is
below the maintenance count, repair or
replace the fuser assembly.
• If the fuser is above the maintenance count,
inform the customer that the printer should
have a maintenance kit installed.
If replacing the fuser does not fix the problem,
check all the fuser cables (HTT and MSN) for
correct installation and any signs of damage.
• If incorrect, replace the cable(s).
• If the cables are good, replace the engine
board.