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Diagnostic Information 2-3
5016-001
Note: The following errors are detected when the printer is above
the maintenance count. As the fuser assembly is a CRU
(customer replaceable unit) and is contained in the maintenance
kits, ask if the customer has replaced the fuser CRU, or if he/she
has installed a maintenance kit recently.
925 Fuser Error Indicates that the fuser is below temperature when
printing.
926 Fuser Error Indicates that the fuser is below temperature and the
system is detecting a thermistor short.
927 Fuser Error Indicates that the fuser temperature failed to increase.
928 Fuser Error Indicates that the fuser is too hot during printing, or when
the printer is idling.
929 Fuser Error Indicates that the system has detected that the
thermistor is open.
930, 931, 934,
935
Printhead Error
Go to the “Printhead Service Check” on page 2-77.
939 RIP Engine
Communications
Error
Indicates that the RIP board and the engine board
cannot communicate. The RIP board, engine board or
cabling may be defective. Check each board for correct
installation and be sure all grounds are secure. If no
problem exists, replace the following FRUs in the order
shown:
• Engine board
• Controller board
• Interconnect board
Note: It is possible that the RIP software can also cause
a 929 error. Contact your next level for software support.
• 941
Controller
Code CRC
• Controller Font
CRC
Replace the controller board.
943 RIP
Font Version
Indicates that the font ROM and RIP code are
incompatible.
Error Code Action