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PhaserShare Networking Manual
113
Windows NT
10
Windows NT network troubleshooting
Error messages in Print Manager
When there is a problem printing from Windows NT, often print jobs stay in Print
Manager with ambiguous messages like Printer Error or Permission
denied. If the printer is connected via TCP/IP, there is probably a problem with the
way LPR was set up.
Begin troubleshooting by opening the Event Viewer in the Administrative Tools
program group. When it opens, click Log, scroll down, and select Application.
Look at any of the error messages that say LPR Print Monitor. Double-clicking
the error message tells you more information about the error. The following topics
deal with specific errors reported in the Event Viewer.
Printer PS on host
IP-address
is rejecting your request
At the MS-DOS command prompt in Windows NT, type the ping command in the
following format:
ping IP-address
For example:
ping 134.62.36.134
■ If the printer does not reply or the request times out, either the printer does
not have an IP address, or the NT host cannot find the printer.
■ If the printer does not have an address, assign one as described in
“Setting the printer’s IP addressing parameters” on page 55.
■ If the printer has an IP Address, your printer could have a faulty
network connection or a defective network card.
■ If the printer does respond, disconnect the printer from the network and
send the ping command again.
■ If you get a response this time, there is a duplicate IP address on the
network. Make sure that all devices on the network have a unique IP
address.
■ If you do not get a response this time, the printer's IP address is valid,
but LPR may be disabled on the printer. Print a Configuration Page
and look under LPR. For instructions on how to print a Configuration
Page, see “The printer’s Configuration Page” on page 6. For
instructions on enabling or disabling protocols, see Chapter 15,
“Disabling Protocols”.