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Troubleshooting
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Cause 2 Is a document occupying your memory space?
Remedy Either print out any documents received in memory or wait until any documents
stored in memory for sending have been sent, then resend your document.
Documents are streaked with lines when they print on the other party’s fax machine.
Cause Is your machine’s platen glass clean?
Remedy Copy a document on your machine and see if the document is streaked or dirty.
If the copy is streaked, clean the scanning glass.
Your documents are printed out at a reduced size on the other party’s fax machine.
Cause 1 Are your slide guides adjusted for the size of the document you are faxing?
Remedy Adjust the guides to the size of the document you are faxing and resend.
Cause 2 Is the other party’s paper smaller than the size of the document you sent?
Remedy If the other party is using small-size paper, your machine automatically reduces
the size of the document in accordance with the other party’s paper.
Part of the document is cut off when the other party receives it.
Cause Is your document set in the correct direction?
Remedy Set your document in the correct direction and resend.
The documents you sent are too light.
Cause 1 Is the density set to ‘LIGHT’?
Remedy Select ‘DARK’ for the ‘DENSITY’ setting.
Cause 2 Is the image quality set to ‘PHOTO’ or ‘TEXT/PHOTO’?
Remedy Select ‘TEXT’ for the ‘IMAGEQUALITY’ setting.
Cause 3 Is your machine’s platen glass clean?
Remedy Copy a document on your machine and see if the document is streaked or dirty.
If the copy is streaked, clean the platen glass.