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When Problems Occur
13-4
Troubleshooting
13
You cannot perform polling.
Cause Is the polling box set?
Remedy For polling to send, the polling box must first be set. Set the polling box and
resend the document.
You cannot perform confidential sending.
Cause 1 Has the other party set up a confidential mailbox in memory?
Remedy Contact the other party and resend on confirmation that their confidential
mailbox is set.
Cause 2 Does the other party’s fax machine support ITU-T subaddress/password
transactions?
Remedy Contact the other party and check.
Cause 3 Did you specify the other party’s subaddress or password correctly?
Remedy Check the other party’s registered subaddress or password and specify the
same number.
Cause 4 Did you make a mistake in the subaddress or password registered for one-touch
or speed dialing?
Remedy Check your one-touch or coded speed dialing settings.
Cause 5 Is the memory of the other party’s machine full?
Remedy Contact the other party and check.
You cannot relay a document from another fax machine.
Cause 1 Has the other party set up a memory box for relay transmission?
Remedy Contact the other party and resend on confirmation that they have set up a box
for relay transmission, and have registered destinations to relay to.
Cause 2 Does the other party’s fax machine support ITU-T subaddress/password
transactions?
Remedy Contact the other party and check.
Cause 3 Did you specify the other party’s subaddress or password correctly?
Remedy Check the other party’s registered subaddress or password and specify the
same number.