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Error Codes
13-8
Troubleshooting
13
Error Codes
If errors occur during sending or receiving, they are recorded in reports as error
codes.
#0001
Cause A document may be jammed.
Remedy Remove the jammed document.
#0003
Cause 1 An attempt was made to send a document of 3.3 feet (1 meter) or longer from
the feeder.
Remedy Divide the document into smaller parts and send from the platen glass.
Cause 2 A document takes a long time to send because it contains too much data.
Remedy Reduce the scanning resolution before sending.
Cause 3 A document takes a long time to receive.
Remedy Contact the other party and ask them to reduce their scanning resolution or
divide the document into smaller parts for sending.
#0005
Cause No reply is received from the other party’s fax machine.
Remedy Try sending once again from the beginning.
Cause The other party is not using a G3 fax machine.
Remedy Contact the other party to check.
#0008
Cause The passwords did not match at polling sending.
Remedy Check with the other party.