Filter
Top Products
When Problems Occur
13-6
Troubleshooting
13
The documents you received are of poor quality.
Cause 1 Is your toner cartridge running low on toner?
Remedy Remove your toner cartridge and gently tilt it from side to side five or six times
to redistribute the remaining toner. If this does not solve the problem, replace
with a new toner cartridge.
Cause 2 Is the platen glass of the other party’s fax machine clean?
Remedy Copy a document on your machine. If the document is clean, the problem lies
with the sender’s fax machine. Contact the sender, and ask them to clean their
fax machine.
Your machine switches to memory substitution reception even though paper is present.
Cause Are the setting options to select the DRAWER ELIGIBLTY correct?
Remedy Correct the fax reception options for selecting the DRAWER ELIGIBLTY.
You cannot receive a confidential document in your confidential mailbox.
Cause 1 Is a confidential mailbox set?
Remedy Check your confidential mailbox settings.
Cause 2 Did the other party specify the correct subaddress and password for your
confidential mailbox?
Remedy Contact the other party and check.
You cannot perform polling.
Cause 1 Did you specify the other party’s subaddress or password correctly?
Remedy Check the other party’s registered subaddress or password and specify the
same number.
Cause 2 Is the other party’s fax machine set to automatic reception?
Remedy Contact the other party and check.
Cause 3 Is a document set on the other party’s machine?
Remedy Contact the other party and check.