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8.3 Network Connection Troubleshooting
fi-6010N Network Scanner Operator's Guide 401
8
When checking the network connection status of a server by its IP address, the following results
are possible.
When checking the network connection status of a server by its host name or FQDN, the following
results are possible.
Result Action
"Ping statistics" shows
"Lost=0 (0% loss)"
None
"Ping statistics" shows
"Lost=4 (100% loss)"
Check that the ping target IP address is correct.
If the ping target IP address is correct, refer to "Failure to
connect to a server using its IP address" (page 405) for fur-
ther solutions.
"Ping statistics" shows
"Lost=N (1 to 99% loss)"
There may be a quality problem with the LAN cable.
Replace the LAN cable and try again.
In "4.7.18 Checking the Network Operating Status" (page
158), change the [Link Speed/Duplex Mode] from "Auto-
Negotiation" to a fixed mode.
"Hardware error" The LAN cable may have become disconnected during the
Ping test. Check the status of the LAN cable and try again.
Result Action
"Ping statistics" shows
"Lost=0 (0% loss)"
None
"Ping request could not find
host xxxxxxxxx. Please
check the name and try
again."
Check that the ping target host name or FQDN is correct.
Check that the DNS server or WINS server settings are cor-
rect.
If the ping target host name or FQDN is correct, refer to
"Failure to connect to a server using its host name or FQDN"
(page 407) for further solutions.
"Ping statistics" shows
"Lost=4 (100% loss)"
Check that the ping target host name or FQDN is correct.
In "4.7.18 Checking the Network Operating Status" (page
158), change the [Link Speed/Duplex Mode] from "Auto-
Negotiation" to a fixed mode.
"Ping statistics" shows
"Lost=N (1 to 99% loss)"
There may be a quality problem with the LAN cable.
Replace the LAN cable and try again.
In "4.7.18 Checking the Network Operating Status" (page
158), change the [Link Speed/Duplex Mode] from "Auto-
Negotiation" to a fixed mode.
"Hardware error" The LAN cable may have become disconnected during the
Ping test. Check the status of the LAN cable and try again.