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8.4 Other Troubleshooting
This section describes problems that may occur during scanning and gives information on how to
deal with them. Before requesting repair, check the following list of common problems.
If the problem still cannot be solved after consulting the troubleshooting suggestions, check the
points in "8.5 Points to Check before Contacting Your FUJITSU Scanner Dealer" (page 416) and
then contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.
Problem Check item Suggestion
Scanner cannot be
turned on.
Has the Startup button been pressed? Press the Startup button.
Are the AC cable and AC adapter
properly connected to the scanner?
Connect the AC cable and the AC
adapter.
Disconnect the AC cable from the scan-
ner, wait at least 10 seconds, then reattach
the cable and turn the power back on
again. If the problem persists, contact
your FUJITSU scanner dealer or an
authorized FUJITSU scanner service pro-
vider.
Scanning does not
start.
Has the document been loaded cor-
rectly into the ADF paper chute?
Reload the documents into the ADF
paper chute.
Is the ADF completely closed? Close the top cover completely.
Does the same problem occur after
turning the scanner power off and
back on again, and re-logging in?
Disconnect the AC cable from the scan-
ner, wait at least 10 seconds, then reattach
the cable and turn the power back on
again. If the problem persists, contact
your FUJITSU scanner dealer or an
authorized FUJITSU scanner service pro-
vider.
Even after pressing
the top cover
[SCAN] button,
scanning does not
start.
Is the button displayed on the
LCD touch panel?
The top cover [SCAN] button can only be
used on the following screens.
z "Send e-Mail" screen
z "Send Fax" screen
z "Print" screen
z "Save" screen
z "Scan Viewer" screen
z "Scan Test" screen
z "Message Screen"
z "Scan Count" screen
z Confirmation screen showing the
number of scanned sheets