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■ Checking the mail server by sending a test mail
On the "Central Admin Server Settings" screen or "Alert Notification" screen, press the [Test] but-
ton to check if an e-mail can be sent to the specified destination.
After pressing the [Test] button, follow each action described below according to the message that
is shown.
Message Action
Sending... If no error message appears and the "sending" indicator dis-
appears, the test mail was sent successfully to the mail
server.
Check that the alert notification e-mail has arrived at the
specified destination. If the alert notification e-mail has not
arrived at the expected destination, check that the part of
thee-mail address before the "@" has been entered cor-
rectly.
Test e-mail could not be
sent.
Check that the computer connected to the SMTP server is
running properly.
Check if an e-mail can be sent to the address from other
computers in the network.
Ping the SMTP server to check that it and its network con-
nection are working properly.
If the SMTP server does not respond to the ping test, check
that the system network is functioning normally by pinging
the SMTP server from another machine in the network.
z If it is only the scanner’s network connection that does
not work, refer to "Failure to connect to a server using its
IP address" (page 405) for further solutions.
z If the problem seems to be with the SMTP server's net-
work connection, request the network administrator to
check that the SMTP server and its network connection
are functioning normally.
Check that the same port number has been correctly set for
the scanner to SMTP server connection in "4.7.11 Setting
the e-Mail Server (SMTP Server)" (page 122) and the
"Scanner Central Admin Server Settings" screen.