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Cannot login with
administrator pass-
word.
Was the Caps Lock on when the
password was entered?
Turn off the Caps Lock and try logging in
again.
If the password has been lost or forgot-
ten, contact your FUJITSU scanner
dealer or an authorized FUJITSU scanner
service provider.
The "Keyboard
error or not key-
board present" mes-
sage is shown on
the screen, the
scanner does not
startup.
After turning the scanner off, was the
power turned back on again immedi-
ately?
Disconnect the AC cable from the scan-
ner, wait at least 10 seconds, then reat-
tach the cable and turn the power back on
again. If the problem persists, contact
your FUJITSU scanner dealer or an
authorized FUJITSU scanner service pro-
vider.
Input field entry
entered via the key-
board does not
appear on the
screen.
Has the input field been selected? Select the input field and try again.
Press the [Cancel] button and try again.
To use the LCD touch panel, touch the
input field directly and try again.
Saving is not possi-
ble after pressing
[Save] on the "File
Download" dialog
box.
Does the length of the "Save As"
folder path (folder path plus file
name) exceed 259 characters?
Select a [Save As] folder that respects the
limit.
Status screen stops
at "Printing scan
data to...".
Is there enough free space in the
drive on which the spool folder for
the print server exists?
Make sure that there is enough space in
the drive.
No response from
pressing tab or
enter key after a file
download opera-
tion has been
selected via the net-
work interface or
the download pro-
cess does not start.
Has the [Download], [Get CSV] or
[Backup] button been selected?
Try pressing a different tab or button on
the screen.
An error occurs
when installing an
Admin Tool.
Is an Admin Tool of another lan-
guage already installed?
Uninstall the existing Admin Tool, and
try again.
Problem Check item Suggestion