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Chapter 14 Configuring Hunt Groups 101
BCM 4.0 Device Configuration Guide
Mode Broadcast
Sequential
Rotary
Select how you want the line to present to the group.
Broadcast — simultaneously rings at each non-busy telephone
in the hunt group. All telephones receiving the call also display
the calling line identification from the line, if the telephone or line
is configured to offer that service. Any of the alerted telephones
can access the call.
Only one call is presented to a hunt group at a time. Other calls
are queued until the first call is answered. Then the next call rings
on the remaining non-busy telephones. This feature allows the
call load to be continuously spread across the entire member
group.
Default: Broadcast
Sequential — rings the first telephone in the hunt group list. If
that telephone is busy, the system continues down the hunt group
priority list until a non-busy telephone accepts the call. In this
case, all incoming calls are processed simultaneously, and are
delivered based on the priority list.
With this feature, you can program your top salesperson to be the
first member of the Hunt group to receive incoming calls.
Rotary — the call starts at the member telephone that appears
on the list after the telephone that answered the last call. If that
telephone is busy, the system proceeds down the priority list until
a non-busy telephone is reached. As many incoming calls can be
processed as there are available telephones to accept the call,
each call being presented in the described round-robin fashion.
Hunt Delay <1-10> If Mode is either Sequential or Rotary, Hunt Delay specifies how
much time to delay offering a Queued call to a member telephone
when that telephone becomes available.
This is to provide a break period for the users between calls.
Default: 4 seconds
If Busy Busy tone
Queue
Select how you want the system to respond if all lines appear as
busy.
Busy tone: If all lines are busy, the user receives a busy tone.
Queue: If all lines are busy, the user hears ring back until an
agent is available.
Default: Busy tone
Queue timeout 15, 30, 45, 60, 120, or 180
(seconds)
Select the time for a call to remain in the Hunt Group.
This value defines the maximum time a call remains queued, and
the maximum time to offer a call before sending it to overflow if it
is not answered.
If the queue times out before the call connects to a member
telephone, the call is terminated.
If the call has been offered to a member telephone, but is not
answered when the queue times out, the call is rerouted to the
overflow DN.
Default: 60
Table 34 Hunt Group settings (Sheet 2 of 3)
Field Values Description