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BCM 4.0 Device Configuration Guide
249
Chapter 28
About System-Wide Call Appearance (SWCA) keys
The System-Wide Call Appearance (SWCA) feature enables you to park incoming and outgoing
calls on your BCM and, at the same time, provides call appearance to a group of telephones. Using
this feature frees the line used by the call, and enables another user to pick up the call at any
telephone that has been assigned the same SWCA keys.
Labelling your telephone keys provides identification about which code is applied to which key.
(See diagram below.)
Note: Your telephone must have a free intercom key to pick up SWCA
calls.
SWCA1
SWCA2
SWCA3
Line 1
Line 2
SWCA4
SWCA5
SWCA6
Intercom
Intercom
Indicate the label for your SWCA
keys
Telephone key # SWCA code
FEATURE *521
FEATURE *522
FEATURE *523
FEATURE *524
FEATURE *525
FEATURE *526
FEATURE *527
FEATURE *528
FEATURE *529
FEATURE *530
FEATURE *531
FEATURE *532
FEATURE *533
FEATURE *534
FEATURE *535
FEATURE *536
If possible, assign the same set of buttons to
the same SWCA user codes for all
telephones in the call group.
You can use any name for the keys, but a
reference to the SWCA code saved on the
key is useful.
If you must find out which code has been
assigned to a button, use Button Inquiry
(FEATURE *0).
Assigning SWCA keys