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76 Chapter 8 Global telephony settings
N0060600N0060600
Answer DN answer key levels
You can determine what type of calls alert at an assigned Answer DN key. This is a system setting,
so all Answer DNs behave the same.
There are three answer key levels: Basic, Enhanced, and Extended. If your system supports
overflow routing of calls (for example, Hunt groups), the setting is Enhanced or Extended.
Alternatively, if Contact Center telephones are assigned Answer DNs, this setting must be Basic.
Do not change this setting unless you understand the impact on the other telephone groups in your
system.
In Table 25, the X indicates the type of calls that are handled at Answer DNs for each answer key
level.
Table 25 DN answer key levels
Also refer to:
• “Line Access - Answer DNs tab” on page 49
• “Telephony features” on page 187
Timers
Various system features require timeout parameters to close the feature.
Answer DN call response for: Basic Enhanced Extended
Prime set call capture X
Overflow call routing calls X X
Call forwarded calls X
Ringing service calls X
Callbacks X
Blind transferred calls X X
Other answer key calls
Priority calls
Voice calls
All other calls X X X