Filter
Top Products
Chapter 8 Global telephony settings 81
BCM 4.0 Device Configuration Guide
Silent Monitor
The features in this dialog box provide the parameters that determine how you can use supervisor
terminals on your system to monitor Hunt group members (“Monitoring external hunt group calls”
on page 107).
Figure 29 Silent Monitor settings
Table 29 describes the fields in this dialog box.
Table 29 Silent Monitor system settings
Field Values Description
Monitoring mode Non silent
Silent
Choose Non silent if you want the hunt group member and the
caller to hear a conference tone when a supervisor breaks into a
hunt group conversation.
Choose Silent if you want supervisors to be able to break into a hunt
group conversation without giving an indicator of their presence.
Note: Initial monitoring is muted at the supervisor set. If the
supervisor wants to speak within the conversation, a display key on
the two-line display becomes available, once the connection is
established.
The default changes based on country profile.
Number of SM sets <1 to 30> Indicate the number of two-line telephones in your system that you
will allow to be used as supervisory telephones. Default: 5
SM password XXXXXX Enter a six-digit password that must be entered after the supervisor
presses FEATURE *550. To maintain system security, change this
password frequently.
Default: 745368 (SILENT)