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108 Chapter 15 Monitoring Hunt Groups
N0060600N0060600
Monitoring with IP telephones: On calls over an VoIP trunk, where both the Hunt group call and
the monitoring call are from IP telephones (full IP domain calls), the agent hears a click when the
supervisor starts and ends a monitor session.
Also refer to:
• “Configuring Hunt Groups” on page 99
• “Monitoring external hunt group calls” on page 107
Note: If an agent is on conference call, you cannot monitor the hunt
group call.
Note: For information on reporting Hunt Group metrics, refer to the
BCM 4.0 Call Detail Recording Guide (N0027926).