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Chapter 24 Feature configuration: Answering calls 201
BCM 4.0 Device Configuration Guide
There is no system programming for this feature: it is always active if the telephone has a Hold
button.
Hold automatically (autohold)
A line or the telephone can be programmed to automatically place an active call on hold while
answering another call, or placing a call.
Model 7100 and 7000 telephones, which do not have line keys, also use the HOLD key to toggle
between active calls.
FEATURE 73 activates this feature. FEATURE #73 cancels the feature.
To program full autohold on a line
1 Click Configuration > Telephony > Lines > Active Physical Lines, select the line record for
which you want to enable Full autohold.
2 In the bottom frame, under the Preferences tab, select the Full autohold check box.
To program auto hold on a telephone
1 Click Configuration > Telephony > Sets > Active Sets, select the DN record for the
telephone for which you want to enable auto hold.
2 Click the Capabilities and Preferences tab.
3 In the bottom panel, click the Capabilities tab.
4 Select the Auto hold check box.
Hold a call exclusively
You can put a call on Exclusive Hold so that the calls can be retrieved only at your telephone.
To program Exclusive Hold
FEATURE 79 or FEATURE HOLD
There is no system programming for this feature.
Parking or transferring calls
Calls coming in can be transferred after they are answered, or automatically transferred if they are
not answered at the target telephone.
These features include:
• “Transfer (answered) calls” on page 202
• “Transfer (unanswered) calls” on page 202