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Chapter 28 About System-Wide Call Appearance (SWCA) keys 251
BCM 4.0 Device Configuration Guide
Using Hold with SWCA keys
If a call does not automatically park on a SWCA key when you press HOLD, it means the call is
parked only on your telephone on the line on which the call entered. To make the call available to
the group, you must unhold the call (press HOLD), then press a free SWCA key. The call is parked
on that SWCA key and the line on which the call entered becomes free.
Temporarily parked calls
Your system can be configured so that calls parked on SWCA keys release the SWCA key, once
someone picks up the call. In this case, if the person who answered the call wants to repark the
call, they must use one of the manual methods described above to repark the call on a free SWCA
key.
The system can be configured to retain the call on the same SWCA key for the duration of the call,
which is the period until someone hangs up, regardless of how many times the call is answered and
reparked.
No available SWCA keys
If all your SWCA keys have assigned calls, and you receive another call, you can:
• Put the call on HOLD until a SWCA key becomes free. Do this by picking up the call. The
first call automatically is placed on hold at your telephone.
• Dial in a SWCA code that is not assigned to a button on your telephone.
If you assign a call to a code that does not have an appearance on your telephone, use Page,
Voice call, or Message to notify the group or another person that there is a call waiting, and on
which code it was parked.
SWCA1
SWCA2
SWCA3
Line 1
Line 2
SWCA4
SWCA5
SWCA6
Intercom
Intercom
In this example, the call comes in on
line 1 and automatically transfers to
SWCA1 (the first free SWCA key).
The solid indicator beside SWCA1 and
beside the line key indicates that the call
is active on this telephone and it has not
yet been parked.
On all other telephones in the group, the
indicator would be solid only beside
SWCA1. The line keys for the other
telephones would be free to receive
additional calls.
If you press SWCA1 again to park the
call, the line indicator disappears and the
indicator beside SWCA1 starts blinking
on all telephones in the group, indicating
that the call is available to be picked up.
Incoming call assigns to a SWCA key