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252 Chapter 28 About System-Wide Call Appearance (SWCA) keys
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Retrieving a call from a SWCA key
If the indicator beside a SWCA key is blinking, you can retrieve the call by picking up
the handset and pressing the SWCA key associated with the indicator, or by dialing in
the SWCA code that associates with that key.
To retrieve a call from a SWCA key
If you are not sure which call to retrieve, you can use one of the following codes to find the longest
parked call or the most recently parked call:
• FEATURE *537 retrieves the oldest SWCA call. The indicator on all telephones in the group
becomes solid, indicating an active call.
• FEATURE *538 retrieves the most recent SWCA call. The indicator on all telephones in the
group becomes solid, indicating an active call.
Other features that affect how you use SWCA
Timed out SWCA calls
If a call remains parked and unanswered on a SWCA key for a pre-set period of time (the Call Park
timeout timer), the call unparks from the SWCA key and rings again at the telephone from which it
was last parked.
Note: These codes only work for telephones that have SWCA keys
defined, and the system only searches across the range of codes that are
assigned for that telephone.
SWCA1
SWCA2
SWCA3
Line 1
Line 2
SWCA4
SWCA5
SWCA6
Intercom
Intercom
In this example, the call parked on
SWCA1 was retrieved by this user, who
pressed the SWCA1 key.
The flashing indicator beside SWCA1
becomes solid. As well, a solid indicator
appears beside one of the intercom
buttons.
On all other telephones in the group, the
indicator displays solid beside SWCA1,
indicating that the call has been retrieved
and is active.