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Index 295
BCM 4.0 Device Configuration Guide
current call (811) 38
call log
autobumping (815) 39
autodumping 212
automatic 130
delete items at telephone (815) 34
display prompts 245
feature codes 212
manual (813) 34
MCID (897) 34
options 57
options (*84) 34
overview 210
password (*85) 34
space, reallocating 210
telephone 130
using 130
view (812) 38
view information (812) 34
call logit
manual (813) 38
Call Park
parking a call (74) 34
parking from a telephone (74) 38
Call Pickup
Directed Pickup 194
Group Pickup 195
Call Queuing (801) 34, 38
call routing
overflow routing 32
call timer. See call duration (77) 38
Call Transfer 202
callback
no answer 207
timer, network 77
transfer timer 77
Caller ID
MCID at telephone (897) 39
set, alpha tagging 47
caller ID
by region 259
CallPilot
transfer to mail box (986) 40
calls
assign SWCA key to calls 78
SWCA overview 207
camp timeout delay 77
camp-on
intrusion controls 54
using at a telephone (82) 34, 39
cancel
message waiting (#65) 37
send message (#1) 37
CAP (Central Answering Position)
7316E/KIM 91
configuring as eCAP 93
configuring buttons 93
described 229
line assignment 123
moving a set 93
capabilities
auto hold for incoming page 54
programming 50, 52
SM supervision 55
CC
agent busy/ready (908) 39
skillset status (909) 39
Central America, supported languages 258
central answering position. See CAP 229
charge, call information (818) 39
CLID (Calling Line Identification)
caller ID set 47
maximum CLI per line 75
communicating in the office
sending messages, overview 215
conference
by releasing privacy 220
initiate (3) 34, 37
overview 218
tone, allow/disallow 73
conference.See conference calls
conference calls
and SWCA keys 253
Contact Center
agent busy/ready (908) 33
agent login/log out ACD (904) 33
Answer DN warning 75
queue request (909) 33
contrast
adjust (7) 34
programming 57
control set
See control telephone
control telephone
overview 225
conventions, guide 18