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228 Chapter 26 Using telephones for special features
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You can set up a central answering position to enable you to:
• To filter all incoming calls through one point.
• To provide fallback for unanswered telephones.
Set up the prime telephone feature or use call forward.
• To provide one number for callers that can be distributed to an internal group.
Set up hunt groups for service groups or System Wide Call Appearance (SWCA) assignments
for small groups.
• To provide a central answering position for internal users.
Set up a direct dial code.
Central Answering Position overview
Prime line
The prime line is the DN that the line rings when the system cannot ring the intended DN.
Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences > Properties
Also refer to “Transfer (unanswered) calls” on page 202 and “Call forward (unanswered) calls” on
page 204.