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202 Chapter 24 Feature configuration: Answering calls
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• “Line redirection” on page 203
• “Call forward (unanswered) calls” on page 204
• “Camp-on” on page 205
• “Call Park” on page 206
• “Callback” on page 207
• “Sharing calls by parking on SWCA buttons” on page 207
Transfer (answered) calls
When you answer a call, you can transfer the call either to a telephone within the system, or to a
telephone external to the system, such as a receptionist on another system in a private network.
Setting up a transfer callback timer
If an external call is transferred to a busy internal or network extension, or is not answered after a
number of rings (preset), the call automatically rings you back. A system timer determines how
long the system waits for a transferred call to be answered, before it returns the call to the original
answering telephone.
System settings: Transfer callback timeout
To use the transfer feature
1 Make or answer a call.
2 Press FEATURE 70. The call is placed on temporary hold.
3 Enter the number to which the call is to be transferred.
4 Stay on the line to speak to the person first.
5 Press RLS to complete the transfer.
Cancel feature: FEATURE #70, or simply press held line.
Transfer (unanswered) calls
Telephones which do not use call forward to a voice mail system, can be programmed to forward
unanswered external calls to a designated prime telephone.
Note: You may not be able to transfer a call on an external line to an external telephone,
depending on the capabilities of the lines.