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Chapter 24 Feature configuration: Answering calls 207
BCM 4.0 Device Configuration Guide
*X is the assigned access code.
To retrieve a parked call
1 On any system telephone, press an intercom button.
2 Dial the retrieval code (*X01-X024).
On the model 7000 and 7100 digital telephones and 2001 IP telephones, lift the handset, and
dial the retrieval code *X25.
*X is the assigned access code.
Callback
When you direct an answered call to another telephone, the system monitors the call to ensure it is
answered. If no one answers the call within a set length of time, the system returns the call to you.
To set the number of rings before the call is transferred back:
Click Configuration > Telephony > Global Settings > Feature Settings, in the Timers subpanel,
select the number of rings from the Transfer callback timeout drop-down list.
Sharing calls by parking on SWCA buttons
System wide call appearance (SWCA) keys allow you to control call park and retrieval features on
any type of line across the local system. These features expand the BCM call park and call retrieve
features by providing visual indications of the status of any call parked on an SWCA button with
indicators. The calls can also be controlled by directly entering the SWCA feature codes.
You can use SWCA programming to define logical groups of telephones. Each group can be
assigned a set of the SWCA codes, which allows them to pass calls within the group. Each
telephone in the group also displays the current status of the call, so users can determine which
calls are being handled.
Configuring SWCA system controls
The following procedure describes how to perform the system configuration for the SWCA
feature.
To configure the SWCA system controls
1 Check that the Call Park Access code has a digit entered as a value.
Programming note: If the value is set to None, the SWCA feature does not work.
2 Choose one of the following configurations for the SWCA controls for your system
(Configuration > Telephony > Global Settings > Advanced Feature Settings > SWCA
panel).