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► Adjust tray print guides and rear stopper or Multi-Purpose feed guides.
Paper feeds at an angle.
The printer is not level.
► Place the printer on a stable, level surface.
Paper is too thin.
► Use correct type of paper.
The paper is moist or affected by static.
► Store paper within specified temperature and humidity levels.
The paper is creased or wrinkled.
► Remove the creased/wrinkled paper from the feed tray.
Paper is not aligned correctly.
► Adjust tray print guides and rear stopper or Multi-Purpose feed guides.
Paper does not feed.
Paper feed selection is incorrect in printer driver.
► Be sure to set the correct paper size and tray in the driver as you are printing the
document.
Paper curls.
The paper is moist.
► Store paper within specified temperature and humidity levels.
The paper is too thin.
► For individual print jobs, make sure you set the type to match the media weight being
used.
► If you will always be using this type of paper, enter the printer menu and change the
default media weight setting.
► Try using a heavier paper. (If you are printing using the duplex unit and are using 20 or
24-lb. paper, try switching to 28-lb. paper)
► If you're printing presentation slides, switch to a lighter background color.
Paper jam has been cleared, but printer does not print.
The cover must be opened and closed to complete the paper jam clearing process.
► Open and close the top cover.
Printing Problems
The power is on, but the printer does not go on line.
There is a problem with the power connection.
► Turn off the printer and disconnect the power cable. Reconnect power cable and turn the
printer on. If this does not clear the fault, call for service.
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